FAQs
We work quickly to get your order on its way! Order processing takes 3–4 business days. Once your order has shipped, you will receive an email with your tracking information.
Estimated delivery times after shipment: United States & Puerto Rico: 3–10 business days.
Please note that delivery times are estimates and may vary depending on your location or carrier delays. During peak seasons, additional processing time may be required.
Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package directly with the carrier.
You can also track your order by logging into your account with the email address used at checkout, where you'll find your current order status and tracking details.
Please note that it may take up to 24 hours for tracking information to update after you receive your shipping confirmation email.
If you need to update your shipping address, please contact us at info@robgalar.com immediately with your order number and the correct address. Address changes can only be accommodated within 24 hours of placing your order.
Please note that we cannot guarantee changes will be made in time, as some orders are processed and shipped very quickly. Once an order has begun the shipping process, we are unable to make modifications.
If your order has already shipped, you will need to contact the carrier directly to request a reroute. ROBGALAR.COM/ROBGALAR.STORE is not responsible for delivery to an incorrect address if the correct information was not provided before dispatch.
If your package is returned to us due to an insufficient or incorrect address, please contact us and we will arrange a reshipment to your updated address. Please note that an additional shipping fee will apply.
While we work hard to process and ship every order as quickly as possible, occasional delays may occur during the preparation and packaging stage. If this happens, we will notify you by email with an update on your order status.
Once your order has been shipped, any delays are outside of our control and are handled directly by the carrier. If your order is taking longer than expected after shipment, we recommend checking your tracking number for the latest updates directly from the carrier, as only they can provide accurate information on the status of your delivery.
If your tracking shows your order as delivered but you haven't received it, don't worry, follow these steps:
1. Double-Check the Delivery Location Search around your property, including front and back doors, porches, garages, and nearby areas. Also check with neighbors to see if the package was accidentally delivered to them.
2. Review the Delivery Information Check your tracking details to confirm the package was marked as delivered to the correct address and on the correct date. If you need your tracking information, contact us at info@robgalar.com.
3. Contact the Carrier Reach out to USPS, FEDEX, UPS or other, to confirm the delivery location. If you're unable to locate the package, file a missing package report with them.
4. Request Photos and GPS Delivery Coordinates Ask for GPS delivery coordinates or a delivery photo (if available) to verify exactly where the package was dropped off.
Please note that if your package has been marked as delivered for more than 3 business days and you still haven't received it, contact us at info@robgalar.com with your order number and any evidence gathered, and we will do our best to assist you.
If your tracking hasn't been updated in several days, don't worry, this can sometimes happen due to carrier delays or scanning gaps during transit.
Here's what we recommend:
1. Wait 2-3 business days, or up to 30 days, sometimes tracking updates are delayed but the package is still on its way.
2. Contact the carrier directly, they can provide more detailed information on the status of your package. Have your tracking number ready when you call.
Please note that once an order has been shipped, tracking updates are managed by the carrier and are outside of our control.
If you ordered multiple items and haven't received all of them, it's possible that your order was split into separate shipments. You can check your order details in your account to see if multiple tracking numbers have been assigned.
If all shipments show as delivered but you're still missing items, please contact us at info@robgalar.com with your order number and we will look into it and make it right as soon as possible.
We're so sorry to hear that you received the wrong or a damaged item, that's definitely not the experience we want for you.
To get this sorted out as quickly as possible, please contact us at info@robgalar.com with the following information:
1. Your order number
2. A description of the issue
3. Photos of the wrong or damaged item
Once we receive your message, our team will review your case and work to make it right for you as soon as possible.
We truly appreciate your patience and for being part of the ROBGALAR family. For more details, please review our Policies.
If you haven't received your order confirmation email within 30 minutes of placing your order, it may be due to one of the following reasons:
1. The email may have landed in your spam or promotions folder — please check there first.
2. The email address entered at checkout may be incorrect. If this is the case, please contact us at info@robgalar.com and we'll help you resolve it.
3. Your payment may not have been completed successfully. In this case, you will receive an email with a link to try again.
If none of the above applies, don't hesitate to reach out to us at info@robgalar.com and we'll look into it right away!
Yes, your order is confirmed! Confirmation emails can sometimes end up in your spam or promotions folder depending on your email provider.
Here's what we recommend:
1. Check your spam or promotions folder, your confirmation email may be waiting there.
2. Mark us as a trusted sender, add info@robgalar.com to your contacts to ensure future emails land in your inbox.
3. Verify your order in your account, log in with the email used at checkout to view your order details and confirmation status.
If you still can't locate your confirmation email, don't hesitate to contact us at info@robgalar.com with your name and order details and we'll resend it right away.
All purchases are final sale. Since every piece is made to order especially for you, we are unable to offer returns, exchanges, or refunds.
As all our products are made to order, we do not offer returns, exchanges, or refunds.
However, if you received a damaged or incorrect item, please contact us at info@robgalar.com with your order number and photos of the issue, and we will do our best to make it right.
For more details, please review our Refund Policy.
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal, Apple Pay, Google Pay, and prepaid gift cards from all major banks.
At this time, we do not accept ATH Móvil or cryptocurrency.
Yes! We regularly offer promotions and discounts on our products. All active promotions are automatically applied to eligible items at checkout, no code needed.
Additionally, enjoy FREE shipping on all orders of $129 or more. The discount will be applied automatically at checkout once your order reaches the qualifying amount.
ROBGALAR.COM/ROBGALAR.STORE reserves the right to adjust item prices throughout the store at any time, including during promotions and campaigns.
All items are priced in USD (United States Dollars). If there is any discrepancy between prices shown on the website or during a promotion, the correct price will always be the one displayed at the time of purchase.
Please note that we do not retroactively adjust prices for items that have been reduced after your purchase.
A ROBGALAR Gift Card is the perfect choice for any occasion!
Our Gift Cards are virtual and will be sent by email to the address provided at the time of purchase. To use it as a payment method, it must first be activated.
Features:
- Valid for online purchases at robgalar.com
- Valid for use in the United States and Puerto Rico only
- Valid for three months from the date of purchase
- Gift Cards are non-replaceable if stolen, lost, or damaged
- If your purchase exceeds your Gift Card balance, you can combine it with any other accepted payment method
Can I top up my Gift Card? Once your Gift Card balance has been used up, it cannot be reloaded. However, you're welcome to purchase a new one anytime!
Our products are part of exclusive, limited collections released for a limited time, so restocks are not guaranteed. Once a collection sells out, it may not be available again. We recommend grabbing your favorites as soon as possible to avoid missing out.
To be the first to know about new collections and restocks, make sure to follow us on our social media channels and subscribe to our newsletter, that's where we announce all upcoming drops first.
By registering your order you participate immediately - you will receive your entry numbers directly to your email within a maximum of 24 hours, once your information has been verified in order of arrival on the participants list.
With the purchase of a Digital Art, receive your EXTRA Entries to participate in our Sweepstakes #1.
In BRONZE, every $20 = 1 ART + 1 ENTRY, but in SILVER, GOLD or PLATINUM, the more ARTS you acquire, the CHEAPER it gets. Every ENTRY HAS THE SAME CHANCE of WINNING!
GUARANTEED PRIZES:
🏆 1st Place - 2022 Ford F-150 STX 4X4 (or $10,000 dollars)
🥈 2nd Place - $1,000 dollars
🥉 3rd Place - $500 dollars
Purchase your DIGITAL ART and secure your entry BEFORE they RUN OUT
Each Digital Art represents an original LIMITED work created exclusively by Puerto Rican artist and muralist ROBGALAR. Inspired by the sports car community, iconic symbols of speed. Each package can be used as a poster at any print size you desire or as a Wallpaper for your phone, computer, or iPad cover in PNG format sized 9:16 or 16:9.
Each Package includes different exclusive Digital Arts with Entry numbers for each participant.
| Package | Price | Product | # Entries (FREE) |
|---|---|---|---|
| BRONZE | $20 | 1 DIGITAL ART |
+1 ENTRY |
| SILVER | $60 | x2 DIGITAL ARTS |
+4 ENTRIES |
| GOLD | $100 | x3 DIGITAL ARTS |
+8 ENTRIES |
| PLATINUM | $200 | x4 DIGITAL ARTS |
+20 ENTRIESS |
Each digital art is unique, exclusive and limited edition. The file is delivered directly to your email, along with your verified free entries for the sweepstakes.
Important: ALL DIGITAL SALES ARE FINAL - NO RETURNS OR REFUNDS.
The purchase of Digital Art - Graphic Design does NOT guarantee winning a prize. The Giveaway is an additional benefit and winners are selected randomly. This is a DIGITAL ART PRODUCT SALE that you receive immediately. Entries are delivered free as a bonus for your digital art purchase directly to your registered email.
No Purchase Necessary to Enter or Win. You may enter without purchase by mail (AMOE) by visiting the Official Rules: English Version or Spanish Version.
GUARANTEED PRIZES!
🏆 1st Place - 2022 Ford F150 (or $10,000)
🥈 2nd Place - $1,000 dollars
🥉 3rd Place - $500 dollars
Purchase your digital art and secure your entry before they run out.
___________________________________________________________
WIN a 2022 Ford F150 STX Twin-Turbo 4x4!
🏆 YOUR FAMILY COULD BE THE WINNER OF THIS GIVEAWAY! You could take home a 2022 FORD F-150 Twin-Turbo with 325 horsepower, 4x4, 2.7L Twin Turbo Engine, comes with FACTORY WARRANTY, Low Mileage, NEW TIRES and many MORE EXTRAS.
The Winner will be Randomly Selected with VERIFIED NUMBERS on a 100% safe and reliable platform. Delivery and transfer is completely FREE, whether you live in Puerto Rico 🇵🇷 or the United States — delivery is INCLUDED for pickup in Florida at no cost.
💵 If you win and DON'T want the Ford, you will have the option to choose $10,000 dollars as your final prize.
🔒 Once the Digital Arts and 10,000 Entries on this sweepstakes counter run out, we will publicly announce the WINNER on our OFFICIAL Pages + we will personally call you at the phone number and email you provided at the time of purchase.
🚨 Take advantage of this GREAT OPPORTUNITY Family! The more DIGITAL ARTS YOU HAVE, the MORE CHANCES you have to WIN! 🎨🏆
#1 CHOOSE A PRODUCT
- Giveaway Digital Arts or Exclusive Merch marked in GREEN. Every purchase includes FREE Entries.
#2 COMPLETE YOUR PURCHASE
- Pay with any of the accepted payment methods.
- Enter all your information and make sure your Email is correct to secure your entries.
#3 YOU'RE IN!
- Your entry is automatically SECURED. You will instantly receive your Order Confirmation directly to your email, and within 24 hours you will receive your verified and official Number of Participation.
No Purchase Necessary to Enter or Win. For FREE entries by mail, please read the instructions in the Official Rules: English Version or Spanish Version.
The number of entries you receive is based on the products purchased in your order. You will receive a confirmation email detailing the total number of entries you earned. Please check both your inbox and spam/junk folders, as the email may be filtered by your provider.
If you haven't received your entries confirmation within 24-48 hours of your purchase, feel free to contact us at info@robgalar.com and we'll gladly assist you.
📩 Your entry numbers and DIGITAL ARTS will be sent to your email within the next 24 hours after completing and confirming your purchase. If you don't see them in your inbox, please check your Spam, Junk, or Promotions folders.
💡 If you entered an incorrect, deactivated, or no longer used email address, your numbers will not be delivered correctly. In that case, contact us at info@robgalar.com to update your address and receive your official entry numbers.
🔒 The Sweepstakes will take place as soon as all Digital Arts are sold out and the counter reaches the limit of 10,000 Entries, AUTOMATICALLY CLOSING the Sweepstakes and PUBLICLY ANNOUNCING the WINNER on our official pages in a special LIVE event.
🔒 This Sweepstakes is DESIGNED to be completed by COUNTER, not to wait for a final date. However, for security and transparency towards our customers, if for any reason the 10,000 Entries have NOT been reached before September 26, 2026 at 11:59 p.m. (Puerto Rico time), the date indicated in the Official Rules, the Sweepstakes will OBLIGATORILY END THAT DAY with all valid entries accumulated up to that point.
🔒 Our goal is to COMPLETE the COUNTER and hold the Sweepstakes NOW! That is why YOUR PARTICIPATION is VITAL NOW and EVERY ART you obtain ACCELERATES the announcement of the WINNER of GIVEAWAY #1 as SOON as possible! FINISHING IT DEPENDS ON YOU!
🏆 The winner will be selected using a public platform such as a Random Number Generator, 100% secure and random. The Winning Number will be randomly chosen during one of our Lives, for maximum transparency.
Once the platform selects the number, we will publicly announce the WINNER according to the Participants list of those who entered before the Sold Out. Contacting the lucky winner both publicly and privately using the information provided at checkout: email and telephone call.
Announced through these Social Media channels:
Facebook, Instagram, Tiktok & Youtube
- ROBGALAR
- GRAFFUEL
If you are selected as the winner, you will receive an official notification email from info@robgalar.com and telephone call, with instructions on how to claim your prize.
If the selected winner fails to respond, refuses to provide the required information, or is disqualified for any reason, a new winner will be randomly selected from the remaining eligible entries.
For complete details on how to claim your prize and all applicable rules, please read our Official Rules: English Version or Spanish Version.
- Any person residing in Puerto Rico or the United States (where permitted by law), who is eighteen (18) years of age or older, or twenty-one (21) years of age or older in some US states, with a valid driver's license.
- Any individual who has received official verified entries through our email info@robgalar.com after completing a valid purchase or through the free methods described in the Official Rules.
- The sweepstakes is open to anyone who supports our projects and receives their verified entries through our official accounts or as a customer on our official website ROBGALAR.store.
The following are EXCLUDED from the sweepstakes, for reasons of transparency, ethics and legal compliance:
- Individuals under eighteen (18) years of age.
- Direct family members, close friends, employees or administrators of this store or the official social media accounts mentioned above.
- US states where sweepstakes are prohibited by law.
ALL SALES ARE FINAL, but in the event of a special case where a REFUND is granted, YOU WILL IMMEDIATELY LOSE YOUR ENTRY, and will be BANNED FROM ANY FUTURE SWEEPSTAKES and PROMOTIONS. YOUR ENTRY WILL BE CANCELLED and ASSIGNED TO ANOTHER PARTICIPANT. If your number is selected as the WINNER, YOU WILL NOT BE ABLE TO CLAIM THE PRIZE, because your entry is already cancelled upon reversing the payment AUTOMATICALLY. Your claim will be considered (friendly fraud) and you will be added to our internal high-risk customer list.
If a participant requests a refund, chargeback, dispute or reversal of their purchase, please read the following:
1. FINAL SALES – SWEEPSTAKES BASIS
1.1. All purchases of Digital Arts + Sweepstakes Entries are FINAL SALES.
1.2. Once the Digital Arts are sent to the customer's email and their Entries are assigned, NO refund, cancellation or return of money will be processed, according to our Policies and the Official Sweepstakes Rules.
2. WHEN THE CUSTOMER CLAIMS THE PAYMENT (REFUND, DISPUTE OR CHARGEBACK) with their bank or payment method:
2.1. If the customer, by their own decision, uses the options of their bank, card, PayPal or other payment processor to:
- request a refund,
- open a dispute, or
- initiate a chargeback,
that action is interpreted as a VOLUNTARY CANCELLATION of their participation in the Sweepstakes.
2.2. At the moment the customer claims the payment:
- ALL Entries associated with that order are VOIDED.
- The Entry Number no longer belongs to the customer and becomes available for reassignment to another active participant.
- The customer loses all rights to claim the Sweepstakes and its prizes, even if the voided number is selected as the winner.
3. REQUESTING A REFUND "FOR NOT WINNING" (BEFORE OR AFTER THE SWEEPSTAKES)
3.1. If the customer claims their money BEFORE the Sweepstakes:
- They risk losing their Entries and Entry Number immediately and without any rights to claims if their cancelled number is selected as the winning result.
3.2. If the customer claims their money AFTER the Sweepstakes, alleging that "they did not win" or that "they were not satisfied": In these cases:
- This type of conduct is considered "friendly fraud": the customer receives the digital product and the Entries, and then attempts to recover their money.
- the customer is BANNED from all our future sweepstakes and promotions,
- and is added to the internal high-risk customer list.
4. EVERY PURCHASE IS VOLUNTARY AND PERSONAL
4.1. No person is obligated to purchase or spend a specific amount.
4.2. Each customer decides, of their own free will, how much to invest in our Digital Designs-Digital Arts and in their opportunities according to the current promotion.
4.3. The main product of the transaction is the GRAPHIC DESIGN - DIGITAL ART, which you receive AT THE MOMENT OF YOUR PURCHASE via EMAIL; the Sweepstakes functions as a PROMOTIONAL BONUS subject to clear rules, which the customer accepts upon participating.
5. BAN FOR FUTURE SWEEPSTAKES AND RIGHT OF ADMISSION
5.1. When a customer uses refunds, disputes or chargebacks to attempt to harm the operation, the brand or the Sweepstakes:
- they are removed from the current Sweepstakes,
- and are permanently banned from all our future sweepstakes, promotions and similar dynamics on our website ROBGALAR.com / ROBGALAR.store.
5.2. The company exercises its right of admission and disputes these claims before the payment platform, submitting evidence that:
- the digital product was correctly delivered,
- the Entries were assigned,
- and the customer accepted these conditions at the time of purchase.
6. Upon completing the purchase, the customer accepts and acknowledges:
- the Refund and Cancellation Policies, and
- the Official Sweepstakes Rules, where all of this content is detailed.
This sweepstakes is sponsored and administered by ROBGALAR, a Puerto Rican artist and muralist, founder of ROBGALAR.store and creator of GRAFFUEL, a platform dedicated to the world of supercars, visual art and international automotive culture.
Over the past few years we have worked creating original arts of all kinds, inspired by Puerto Rico and, more recently, a series focused on iconic cars that represent stories of power, effort and purpose.
From there this project was born: combining art, speed and community in a single platform.
GRAFFUEL shares daily content about sports cars from around the world, while ROBGALAR.store transforms that art into real experiences, sweepstakes, exclusive pieces and products designed for true motor and art enthusiasts.
This Giveaway is the result of years of work, discipline and vision, giving back to our community a real opportunity to win something extraordinary, thanks to the unconditional support of all our followers.
This project was born months ago with a single purpose: to bless those who believe in our art. It's not about buying a piece of art, but about changing the life of someone like you for placing their trust in us. Your participation is the seed that makes this project possible. Because by registering you automatically become part of an opportunity that can change your life or someone else's through participation in our platform! Hope is worth it and you are still helping us fulfill the dream of someone real like you!
ROBGALAR.store / ROBGALAR.com started from scratch, with work, faith and a lot of heart. Every entry of yours counts! Every comment is read. Every share helps us reach more people. And every person who trusts us makes it possible for this movement to keep growing!
Yes! Our Sweepstake has Official Rules that all participants must agree to and follow in order to be eligible. Failure to comply with the rules will result in automatic disqualification.
- You can read our full Official Rules English Version [HERE]
- You can read our full Official Rules Spanish Version [HERE]
If you have any questions about the rules or eligibility, feel free to contact us at info@robgalar.com and we'll be happy to help.
NO PURCHASE NECESSARY TO ENTER OR WIN.
You can also participate for FREE by mail, as explained in the Official Rules.
Lee Aquí las Reglas Oficiales (Versión Español)
Read Here the Official Rules (English Version)
